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Customer Ratings & Reviews for EW Smith Insurance Agency

127 Reviews | Leave a Review
The people at E.W. Smith are always very friendly and helpful!

John Bobrowski is our agent, and he is phenomenal!! Responsive, attentive to our needs, and professional! Couldn’t ask for better!

Thank you Mary Rothermal for everything you done for me and the kids!! 

Susan Clements has done outstanding service for my household, and my Dads. Not only have we saved money, but we are treated with top notch service on even the smallest question. Ive recommended E.W. Smith to many of my family and friends- based on 100% positive experiences. The entire staff makes you feel like much more than just a number. Thank You for always being there!

I have been with EW Smith for a few years and I couldn't be happier. As I have acquired new policies they have always worked to give me the best deals and most flexible service. My agent John Bobrowski has been able to help with anything I have asked and goes above and beyond on things I don't. I appreciate the customer care that EW Smith puts in and I couldn't see a reason to get insurance through anyone else.

Nick Kinney is my agent, he came refered by another insurance agent because he could not meet my needs for auto or home owners insurance.Nick met my needs and was very professional in doing so. Keep it up Nick.Thanks

I've always had a great experience here.

Mary R .... rocks she's the best...

I've been insured with E.W. Smith for almost 30 years. Thank you, Mary Rothermal, for always taking good care of me!

Best costumer service around!

We saved a lot of money...and I love the paperwork that is far better to understand than that of my former insurer. I love that Sue Clements is in my church community...and knows us personally to be able to help whenever we need advice. We are very glad we got quotes...and made the change...and we appreciate her analysis of our current coverage, and her suggestions for changes we might want to make in our coverage.

Susan Clements is the agent to contact if you need insurance. You will not be disappointed.

Susan Clements is always cheerful and very knowledgeable. Susan always reviews our insurance to make sure we have the right coverage. Congratulations on 100 years!

E.W Smith and their entire group of personnel have been with me every step of the way. Regardless of my concerns no matter how large or small Sue Clements has treated me with the utmost respect and had gone above and beyond for me. From initiating my auto insurance, renters insurance and then the big step of home owners insurance. NOTHING but positive all the way!!  

In 50 years of driving and 40 years of home ownership, Ive had insurance with several agencies and agents. Ive been with E.W. Smith and agent Tim George for over 10 years now and my wifes been with them even longer. They are, by far, the best! They offer various insurance products from several companies to meet their customers needs, but its the personal service; the agent-to-customer relationship, that sets them apart from others. Agent Tim George is always available to answer any questions or make any changes regarding our policies. He has made the effort to get to know me and my family personally so he can offer us the companies, products and coverages that specifically suit our needs and budget.

Always get great customer service with Mary Rothermal!

Our Insurance agent, Jason Durbin, in the Flatrock office has went above and beyond customer satisfaction!! Jason has been our insurance agent for the past 14 years and I plan on never leaving Jason as well as EW Smith. I have from time to time shopped other Insurance companies, however I believe there is no other company that can provide this customer service as well as competitive rates. Jason continually displays a professional and kind disposition and EW Smith needs to be proud to have him as their employee. Jason will follow through on any request or question I have in a prompt manner and is so pleasant to work with. I highly recommend EW Smith and Jason Durbin as your insurance agent.

we have been with this insurance company many years always there when we needed them fast and friendly service

Tim George has been great. I can't say enough about EW Smith & Tim George they are the greatest!!!!

Susan Clements rocks, always has right answers.

Susan is the best agent I've had. Not only did she get me a great rate saving me money, she also diligently monitored my insurance payment both times my mortgage company misapplied them.

Our agent is Susan Clements. She is always friendly and professional and answers all of our questions with infinite patience. Helped us save a lot of money on our car insurance with her recommendations. Added bonus: saved money on our house insurance at the same time!

Our Rep, Mary Rothermal, saved up money on our car & home insurance and we appreciate all of Mary's assistance. Truly appreciate the wonderful service provided by EW Smith.

Great prices and unbeatable service. I'm so happy I switched to EW Smith a few years ago!

Our agent and more importantly our friend Kathy Mosher is the absolute best!! She responds to emails and phone calls. She gives us options to help us with the best coverage for our home and rental property without breaking our budget. She cares about us and our insurance needs. Call now and ask for Kathy!

Great customer service! Mary Rothermal is always available when we need her the most.

Mary Rothermal is the best!!

My agent is Mary skidmore and I have been with ew Smith for 30 years.. Mary always takes care of me doesn't matter what time you call her she always gets back to you and takes care of whatever you need ...she's the best... thank you Mary

We have had good experiences with our claims. Everything was taken care of quickly and without any hassles.

Thank you Mary Rothermal and EW Smith for great service snd great coverage !

I am a second generation customer with Ms Mary R and EW Smith. Great service and a great company.

Scott Roberts has been our agent forever!! He is amazing and always responds quickly , great job and thanks to you Scott and EW Smith for taking great care of us!!

I have never used this insurance before and I am very happy and satisfied with the service and agent Cathy Moser! I would refer any one here, she was very easy to work with and very knowledgeable.

Mary Rothermal and everyone there have really taken care of us! Thank you!

As a small business, home builder, I have always received excellent service. My agent, Jim Ososkie in the Shelby Office, treats every customer as E W Smiths number one client. Exemplary coverage, fees and services! Dick Voss

Kathy Moser has been my agent since she started there and we have nothing but good to say about her and the agency. They have always met our needs and beyond. I have been with the agency since the late seventies with Harold Felty and now Kathy, awesome people

Kathy Mosher, my agent, is the best. Always prompt, courteous, professional, and caring I cant say enough about the positive representation and service from this company. Kudos to all!!


Tim George is a wonder agent! He has went above and beyond for myself and my family over the years. I truly appreciate Tim and the company he works for!

E.W.Smith staff has always been good to us. Matt Perry is doing a great job!

I cant say enough good things about our agent Tim George and E.W. Smith. I have been a customer for 22 years. Tim has given us great personal service, always approachable with any situations, treats us fairly and we never felt we were taken advantage of, calls back promptly, follows through immediately and we feel he does look out for whats best for our family. Congratulations E.W Smith on 100 years of great service!

Ive been with EW Smith for over 15 years. They have been excellent. Great service

Tim George is awesome !!!

Tiffany Davis has been our agent for so long that we dont how long weve been clients of her and E. W. Smith! She is so proficient and caring, and she is clearly backed up by an outstanding "back office!"

Wish continues success for both the firm and Tiffany!

Dave Fisher has been such a pleasure to have as my agent. I have referred numerous people to him and I highly recommend the company that he works for!

Over the years, Ryan Nye and his predecessor Jim Davis, have done an exceptional job providing an extremely high level of customer service for our insurance needs. Ryan is extremely knowledgeable and effortlessly communicates that knowledge in a manner that is easily understood. He has assisted through unique and once-in-a-lifetime scenarios to include transitioning dependent children (young-adults) from our insurance to their own policies out-of-state. Notwithstanding Ryans inability to provide auto/renters insurance for children that have moved out of state, he offered to and reviewed the quotes that they were provided to ensure the insurance quoted met their needs. That level of dedication to an existing customer certainly exceeds my expectations and goes above-and-beyond! Great job Ryan...keep up the great work and thank you for your continuing support!     

We always receive excellent service, the best rates and coverage from our Agent John P Bobrowski III in the Flat Rock office. You wont be disappointed, call him today!

Faith Lizyness and staff at E.W.Smith have provided a great service for years.
Thanks

I've been with EW for over twenty years and two generations (Father and Son) of agents. I always get quick resolutions and it is a pleasure dealing with the agencies.

Jason has been out Agent for years and he is #1 in our book. anything we need, anytime he is always ready to help with a smile on his face and a great team at his back. Thanks Jay for everything.

Just a quick note of thanks for all the great service we have received from E.W. Smith and specifically our agent Shawn Filkins. Shawn is very responsive to all our questions and concerns. We do our best to tell those friends around us who we have to handle all our insurance needs. Thanks again! Dennis and Mary Szawala, South Lyon, Mi

All of our insurance needs are handled by our agent, Jason Durbin...Excellent service!!!

Nick is a great agent. He is available to us seven days a week. I refer him to all of my clients and they too have been highly satisfied with his service and pricing!!! Could not be more happy!!

Very pleased with my insurance rates and coverage since coming to EW Smith about 5 years ago. My agent, Bob Pilon, has done a great job assisting me with both coverage and claims.

Fair pricing and very good communication. They even responded to questions I asked by email after their normal business hours.

I started with Art Felty years ago. We worked together until he retired. At that time Art suggested Jim Ososkie as an agent. I have been very happy with Jim as he answers all of my questions. And he has sent me additional information through an email or the mail. Thank you for all of your help.

We have been VERY satisfied with EW Smith and our agent, Bob Peters, over the years! Great rates and outstanding customer service. Whenever we have a question or need anything at all, the response is ALWAYS prompt and helpful. Awesome place!

We highly recommend EW Smith Agency and Nick Kinney. Both have proved access to great insurance solutions and excellent customer service. Thank you Nick for helping us.

My family have been customers of E.W. Smith for many many years. Jim Davis was our agent and always treated us like family. We now have Ryan Nye as our agent and although I have only started working with him I find that he is super friendly and helpful. Ryan has helped me save money on our car insurance and homeowners insurance. I am very happy with all of E.W. Smiths services and agents. I would highly recommend them!

Such a great agency to work with!Staff are always pleasant and if my agent, Jim Ososkie is not available they are always pleasant and knowledgable. Jim has been super to work with . Highly recommend EW Smith for insurance needs.

Jim Ososkie has been my agent for years and has always taken the time to assist with my family's and business' changing needs. Hats off to Jim Ososkie and his staff!

Our agent, Ryan Nye, was extremely thorough, making sure we had adequate coverage for both our home and auto insurance needs. He was also very prompt replying to our calls and emails. We are very happy working again with E.W. Smith!

E.W. Smith, Bob Peters has serviced our whole family, Mom, Me, My son, My Daughter for over 10 years. Bob checks all the companies and gives us the best rates.

We have had this insurance for year and Matthew Perry as our agent , and we couldn't ask for better service he is always prime time at calling back responding to emails , voicemails ect. We cannot thank him enough ..

My husband and I have been with E.W. Smith during the process of buying our first home, combining car insurances, and they have been incredible. Working with Nick Kinney has been great. Very organized, timely, and knows exactly what you need when you need help! So thankful for him and his team. One particular occurrence where I got their help was when my bank for my mortgage didn't pay my home insurance bill. Nick was quick to figure out the problem and assured us everything would work out. He was also quick to respond to a windshield crack so I could get reimbursed for it.

Kathy Mosher is a wonderful agent. Always helping to find ways to save money. She is also quick to respond to any question or concern.

Kathy Mosher has been our agent for years. She is very professional and very responsive. She always is willing to help with any questions and has always done right by us! We are very fortunate to have such a great agent!

I have used EW Smith for years. I am confident they are finding me the best rate for the buck.

I was introduced to Kathy Mosher by my grandfather who had Kathy as his insurance agent for many years before he passed. I have been with Kathy since 2000 and have never been happier! If Kathy is not available, the rest of the team helps in any way possible! I use E.W. Smith for all of my insurance needs and so does my family.

We have had multiple insurance policies with this company for several years. Our agent Nick Kinney has done a wonderful job. He is always been there for us and found us the best coverage at the best price! I have referred a tremendous amount of business his way. Thank you for all your help. Dr. Phillip Carlini

EW Smith has been fantastic to work with - they truly work with you with your interests and concerns a top priority.

Nick Kinney is the man. Seriously, I wish he did health insurance because if he did I'd do it through him. He has helped me through a lot of different things over the years, including an accident where the gentlemen tried to get out of saying it was his fault - he fought tooth and nail for me until the very end, and we were successful in getting my deductible waived. He answers all my silly questions without judgement and is all around a good person and a great agent.

Been with them for years. Staff is always friendly and my Agent, Nick Kinney is very helpful whenever I have questions or have to file a claim.

We have been with EW Smith for years and are very happy. Our agent, Scott Roberts, is always more than helpful and very quick to respond. Very happy with the service we receive here and wouldn't go anywhere else!

EW Smith has handled my insurance needs since the mid-80s. I have had three agents over that period - Dave Fisher, Mike Barnard and John Bobrowski - and all have been/are great. In addition, in their absence, any member of the office staff is attentive and responsive, along with the claims department. Thanks for so many years of great service.

My husband has had are house insurance for years , just bundle are car insurance and have saved a lot of money Thank you Rob Gilbert

Jason Durbin has been fantastic to work with. He has been handling our insurance for 10+ years. He always takes the time to evaluate any other options and is always quick to return our calls and answer questions. Thank you Jason and E.W. Smith.

I am completely satisfied with the customer service I receive at E.W. Smith.

Tiffany Davis, has been our agent for a few yrs. We are very happy yo have her as our agent. She answers all our questions . Always calls us back promptly .

After repeated problems with my former insurance provider, I was put in touch with Rob Gilbert of the E.W. Smith Agency. Since switching to E.W. Smith, I have received nothing short of OUTSTANDING customer service. The entire staff has provided knowledgeable, quick, and friendly service that would be expected at a much higher price. However, I'm happy to report that Rob and E.W. Smith provided this service at a significant savings! I have and will continue to recommend E.W. Smith to anyone who's in the market for insurance

EW Smith is a great agency I wouldn't go anywhere else.

I am a customer for over twenty years. I have changed insurance companies a few times however I never changed agents. Tim George has worked with me to insure all my needs are met. Great job Tim!

Me and my Family have been with Citizens for quite a while. The service and prices are far better than the competition, Tim George goes the extra mile to address and last minute requests to make sure my family is covered.

Scott Roberts Exceptional agent. Came back to Auto Owners from another agency and received higher coverage at a lower cost

Faith Has been my agent,for two years she is very polite and professional. Keep up the good work!

Scott Roberts has been my Agent for several years now. Whether I need to change a vehicle, update my Home Owners insurance or just a question concerning my coverage. I recommend Scott Roberts and E.W. Smith Insurance to anybody looking for a Professional, yet Friendly Agency.

I've been with E. W. Smith for over 50 years. They have always had my best interest in mind, either best pricing or ways to save me money. Scott Roberts has always taken care of my needs.

Jason Durbin has been my agent for a few years now. He is very knowledgeable about his job and will go out of his way to help. My daughter and sister also have Jason as their agent. He has worked around my schedule and has even come to my house when I was needed to talk or sign paoers. Can't say enough so if you need a good agent Jason Durbin is your guy, thanks Jason.

Our rep at the Flat Rock location is spectacular! EW Smith service is good, price has always been fair and they keep us informed of any changes necessary and always good communication

Tiffany Davis has been an excellent agent. She tries her best to help us get the best service possible. I have recommended her to a few colleague and they have been very happy with the service she provides.

I HAVE BEEN COMPLETELY SATISFIED WITH MY AGENT AND SERVICE THAT I HAVE RECIEVED

David Fisher is the best agent. He takes the extra time to find me the best quote and is diligent to follow-up. He sent me an email reminder that kept me from being without auto insurance. I would highly recommend him and EW Smith. This dedication to customer service is surely part of why they are celebrating 100 years in business. Here is to 100 more years!

All agents are ready to help even if yours is not available. We have been 100% satisfied for years.

Been with them on and off for years. Staff is always friendly, good service and never a wait.

Thank you Shawn Filkins for everything! I love E.W. Smith!!

Bob has been our agent for 15 years or so. We've never needed to shop around because he always finds the best rates. He was a tremendous help as our kids began driving in finding the best rates with the best companies. The rest of the staff is always willing to go the extra mile when Bob is not available. I advise anyone who is looking for insurance to call E.W. Smith first. You won't be dissappointed.

I have been with E.W. Smith for several years now and they have been available with little to no waiting time, they are always helpful and have always gone above and beyond to ensure they assist me with any concerns I have.

Thanks Ryan Mahalak, you gave me just the right policy for me and my family. The personal service is extraordinary considering all the big insurance companies want use so many prompts just get to an agent.

Been with them all 44 years of my driving

Faith Lizyness has been a great representative for EW Smith Insurance Agency. I couldn't ask for a better agent!

Been with them all 44 years of driving

My husband & I have been customers with E.W. Smith for many years. We have always received immediate response to all our questions and concerns. We work with Bob Peters ...he is always quick to response. Bob's staff is pleasant and helpful. Our policies prices are reasonable...no need to shop pricing. We have had to make claims over the years and all went to our satisfaction. We have referred several friends and family to E.W. Smith as we have received great service and are happy to share!

I love the EW Smith Insurance agency mainly due to the customer service I receive. If my agent isn't available the secretaries will find someone who can answer my questions. I like the fact that they will search for the best deal regarding my insurance needs. Also, I live on the southwest side of Michigan, and I still receive excellent service---I don't have to be in their neck of the woods to receive service. They are always available by phone or email.

Thank you for always being there when needed your service has been excellent!! Thanks Bob Peters!!!

John Bobrowski is the best insurance agent ever! He has saved me so much money, answered all my questions, and is super knowledgable! Wouldn't want to do my insurance with anyone else!

Thank you Faith and EW Smith Agency. We are very satisfied with the service we receive!

As a new customer with EW Smith, I can not offer enough positive Feedback. From the efficiency with my quote to the placement of my insurance, Kyle Nadolski was superb. In addition to the professionalism the premium was far less than what others in the marketplace were offering. I hope to be a loyal customer for years to come.

John Bobrowski has been such a great agent! He has been available to help us in a timely and effective manner time and time again.

Faith has always done a great job helping me take care of any problems or concerns. She always returns calls in a prompt manner and is always polite.

Thank you Nick Kinney and the entire EW Smith team, your customer service and support has excided and surpassed any expectations I have encountered. Your team has made an unfortunate situation much easier to navigate through. AGAIN THANK YOU ALL

Thank you Kathy for all your time & honesty. It was a very pleasant experience. I will certainly call you if needed.

I just recently switched over to Ew Smith and Kathy Mosher after noticing what great customer service she gave my girlfriend. Kathy is so wonderful, I really appreciate everything she did for me.

Kathy is a wonderfull agent and goes above and beyond to take care of all my needs. I have worked with her for about 13 years and have been very satisfied with her services.
DEAN A, WOODHAVEN, MI
Kathy has been my insurance agent for approx 15 years now. Kathy is so personable and wonderful. I highly recommend her to anyone who is looking for an insurance agent that always goes above and beyond.

Kathy Mosher has been my insurance agent for over 25 yrs I highly recommend Kathy, she is wonderful to work with, excellent customer service. Oscar Agius.

My husband & I have been customers with E.W. Smith for over 15 years. We decided to go with their agency because my parents had been with them since I was a child and they had nothing but wonderful service with them. I'm also one to always "shop around", but because of the amazing service and great rates we have never had to. Shawn Filkins has been our agent for all these years and has always given us exceptional customer service and made us feel like family. I have spoken to many other people in regards to their insurance companies, especially after the recent basement floodings, and E.W. Smith & Auto-Owners came out shining in comparison to their stories. I'm still amazed at their instantaneous response in handling our claim. Thank you Shawn, E.W. Smith & Auto-Owners. Your customer service is unprecedented!

My 17 yr. old son totaled my car. Contacted Matthew Perry and he got the claim started immediately. Everything went very smooth and I received a quick and fair settlement.

Kathy Mosher has been my insurance agent along with my parents agent for more than 30 years. Whenever we need anything, Kathy is extremely prompt, efficient and always goes above and beyond. I would highly recommend Kathy to anyone that wants excellent service from someone who is always pleasant and professional. Thank you Kathy!!

Gail and the staff in the Shelby Twp. office were more than functional while helping with my claim. I appreciate their hard work and quick responsonse!

We have been dealing with E. W. Smith Agency for more than 35 years. Our current agent, Kathy Mosher, has been servicing our insurance needs for the past 15 years. Kathy is always pro-active in contacting us regarding discounts available, and ideas to try to save money. It means a great deal to have an insurance company and agent watching out for you, in this world where it is difficult to get excellent customer service.

We have been with EW Smith for well over 25 yrs. The past 15 yrs. Kathy M. has been our agent and has been wonderful! Just wanted to leave a "good" comment!

Scott Roberts is always quick to help or get me to exactly who I need to contact, and his answers are always correct-no guesswork or runarounds. I recommend him to everyone I can!

Excellent, exceptional and wonderful experience every time I call.  Matt is a great sales rep. and has never failed me.  He is a great person to handle my insurance needs.  Just keep up the "Great Service"....Courteous, Caring and knowledgeable.  Thank you!

My agent is the best! The employees are very nice and helpful.

Nearly everytime I call, service has been excellent and efficient. 
Raymond, Southgate
Very pleasant.   My agent, Matt Perry is always prompt and friendly when I need help.  He goes the extra mile to ensure I receive the best service possible.

Beyond exceptional customer service!

My homeowner insurance went up...Matt Perry was able to get it lowered fro me.  He also explained what the industry was going through.      

EW Smith Insurance Agency received a rating of 5.0 out of 5 based on 125 reviews on IWantInsurance.com.
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